Airbnb CEO says it's still too early for AI trip planning

Airbnb CEO Brian Chesky believes AI trip planning is still premature, focusing on AI in customer support first, coming later in the summer. During Q4 earnings call, Chesky mentioned the potential of AI but urged caution, likening its current stage to the internet in the mid-to-late '90s. Small internal productivity gains from AI in engineering were reported by Airbnb.

• AI will first assist Airbnb's customer service.
• Chesky compares AI's stage to '90s internet.
• No major change yet for travel platforms.
• Future AI impact on travel is profound.
• Q4 revenue was $2.48B, beating estimates.