Britain to use "AI" to answer taxpayer's letters

The Treasury is in the midst of a controversy over the use of AI to handle taxpayer complaints, with the AI summarizing content and suggesting responses. This move aims to improve productivity and reduce costs. However, the PCS union raises concerns about potential issues with the tool being developed on a tight budget, leading to errors and subsequent staff reductions.

• AI tool reads and suggests responses to Treasury correspondence.
• Tool has boosted productivity by 30% over four months.
• Over 70% of government bodies piloting AI tools.
• HMRC hung up on 55,922 taxpayers in one year.
• AI chatbot trialled on gov.uk website earlier this year.