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Study: Consumers Actively Turned Off by AI

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A study finds consumers less likely to purchase products labeled with AI, due to reduced emotional trust and purchase intentions. This was particularly evident with high-risk items. The research suggests marketers should consider the presentation of AI in product descriptions and focus on features instead of AI terminology.

  • AI mention decreases trust
  • Lower purchase intentions
  • Effect more pronounced in high-risk products
  • AI buzzwords disadvantaging sales
  • AI hype surpassed peak expectations